Frequently Asked Questions

Everything you need to know about your beauty journey with The Parent Company.

What is your return policy for beauty products?

We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are your products cruelty-free and vegan?

The Parent Company is committed to ethical beauty. 95% of our catalog is certified cruelty-free, and we offer a dedicated vegan collection clearly marked on our product pages.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your beauty essentials sooner.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days depending on customs processing.

Can I track my order after it has been placed?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.